share the case:
Customer:
Unitex International, Inc.
Industry:
Manufacturing, Distribution, Ecommerce
Products:
SAP Busines One, ERP integration, EDI, eCommerce, Marketplaces
About Unitex International, Inc.
Unitex International, Inc. is a manufacturing and wholesale distribution company operating across a mix of large retail customers and ecommerce channels. The company supports high-volume order fulfillment through both traditional retail relationships and online sales platforms, requiring reliable coordination across multiple systems and workflows.
Operating across this diverse channel mix requires accurate, reliable, and timely order, shipment, and invoicing workflows. To support this complexity efficiently, Unitex relies on automated EDI and ecommerce integrations to maintain consistency and control across all channels.
The Challenge
As Unitex International expanded across multiple retail and ecommerce channels, managing order processing became increasingly complex. Each EDI trading partner introduced unique requirements for orders, advance ship notices, invoices, and other EDI documents, along with strict compliance rules and timing expectations.
A key challenge involved auto-packed orders, where shipment details such as carton structure, quantities, and labels are generated automatically by warehouse systems and must align precisely with EDI requirements. Any mismatch between packing data, shipment notices, and invoices could result in transaction failures, delays, or downstream operational issues.
At the same time, growing ecommerce order volume added pressure to a lean operations team. Failed transactions and data issues required manual troubleshooting and reprocessing, slowing fulfillment and increasing risk. Unitex needed a dependable solution that could support complex EDI trading partner workflows and ecommerce operations while keeping processes predictable and manageable.
The Solution
Alluvia provided Unitex International with a centralized EDI platform integrated with SAP Business One.
Using Alluvia, Unitex is able to receive orders, generate shipment notices, submit invoices, and manage additional EDI documents across its EDI trading partners and ecommerce channels. The platform supports auto-packed workflows, ensuring carton structures, quantities, and shipment details are accurately reflected across EDI documents.
Built-in validation and exception handling ensure transactions meet trading partner requirements before they are processed. When issues occur, the team can quickly diagnose errors and repost failed transactions, allowing fulfillment to continue without disruption. Combined with Alluvia’s responsive, white-glove support, Unitex gained confidence in managing complex, multi-channel EDI requirements on a daily basis.
Bottom Line
By using Alluvia, Unitex International improved efficiency across its EDI and ecommerce operations. Manual work was reduced, order processing became more predictable, and the team saved valuable time each day.
Issues were resolved faster, workflows stabilized, and operations across retail and ecommerce channels became easier to manage. With reliable automation and hands-on support in place, Unitex was able to meet demanding EDI trading partner requirements without adding operational strain to a small team.
“Alluvia is a dependable EDI VAN and exactly what we need as a growing mid-market company. It makes my team more efficient, more productive, and truly worry-free.”
— Nid Keophila, Office Manager, Unitex International, Inc
Why Alluvia
For Unitex International, Alluvia delivered more than EDI connectivity. The combination of dependable technology and responsive support made a measurable difference in daily operations.
When issues occurred, Alluvia’s team helped quickly diagnose problems and supported the reposting of failed transactions, keeping critical EDI workflows moving without disruption. Alluvia’s professionalism and white-glove service allowed Unitex to operate with confidence while supporting multiple EDI trading partners and ecommerce channels.
Key Takeaways
